Privacy Policy
Last updated: May 3, 2026
This Privacy Policy explains how PatternFold collects, uses, stores, shares, and protects personal information when you use our website, free previews, paid digital reports, account features, email-based access, and related services.
PatternFold provides personalized digital self-discovery reports based on information you submit, including personality test results and birth-chart related inputs where applicable.
This Privacy Policy should be read together with our Terms of Service and Refund Policy.
1. Information We Collect
a. Information You Provide
We may collect information that you submit directly, including:
- Account and email information: such as your email address, name, avatar, email verification status, login session information, and report access details.
- Personality test information: such as your test answers, calculated personality type, result summaries, free preview content, and related report data.
- Birth-chart related information: such as birth date, birth time, birth location, selected country, state or region, city, timezone, latitude, longitude, and related chart calculation inputs where applicable.
- Report information: such as report case identifiers, report generation status, generated report content, report unlock status, and access history.
- Payment and order information: such as order ID, payment status, product purchased, price, currency, transaction metadata, refund status, and payment provider reference IDs.
- Support information: such as messages, screenshots, refund request details, bug reports, or other information you send to us.
b. Information Collected Automatically
When you visit or use our services, we may automatically collect certain technical and usage information, including:
- Device and browser information: such as IP address, browser type, operating system, device type, language settings, referring pages, and approximate location inferred from technical data.
- Usage data: such as pages viewed, buttons clicked, features used, timestamps, error logs, session events, report access events, and performance information.
- Security data: such as login attempts, verification attempts, rate-limit events, abuse signals, fraud-prevention data, and technical logs.
- Cookies and similar technologies: such as cookies, local storage, and similar technologies used for authentication, preferences, analytics, security, and service operation.
c. Information from Third-Party Providers
We may receive information from third-party providers that help us operate the service, such as payment processors, email delivery services, hosting providers, analytics providers, or authentication services. This may include payment status, transaction IDs, email delivery status, or technical logs.
2. How We Use Information
We use personal information for the following purposes:
- To provide our services: including account access, email verification, free previews, report generation, report unlocking, report delivery, and customer support.
- To generate personalized reports: including processing personality test answers, birth-chart related inputs, calculated results, and report case data.
- To process payments and orders: including checkout, order confirmation, refund handling, fraud prevention, tax or accounting records, and payment support.
- To communicate with you: including sending verification codes, magic links, report access links, purchase confirmations, service notices, support replies, and important updates.
- To improve and secure our services: including debugging, analytics, product improvement, abuse prevention, rate limiting, fraud detection, and system reliability.
- To comply with legal obligations: including tax, accounting, consumer protection, payment, security, and regulatory requirements.
- To send optional marketing communications: only where permitted by law and, where required, with your consent or the ability to unsubscribe.
3. Personalized and Automated Processing
Some report content may be generated or assisted by software systems, rule-based logic, artificial intelligence, or other automated processing.
These systems may process your submitted inputs, calculated result structures, report case data, and related context in order to generate or assemble your digital report.
Our reports are interpretive and informational in nature. They are not professional, medical, legal, financial, psychological, therapeutic, or other regulated advice.
We do not use report generation to make decisions that produce legal or similarly significant effects about you, such as credit eligibility, employment eligibility, insurance eligibility, or access to essential services.
4. Legal Bases Where Required
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Contract: to provide the free preview, paid report, account access, payment processing, and support that you request.
- Consent: for optional cookies, optional marketing communications, or other activities where consent is legally required.
- Legitimate interests: to improve, secure, debug, prevent abuse, maintain service reliability, and understand product usage.
- Legal obligations: to comply with tax, accounting, payment, consumer protection, security, or other legal requirements.
5. How We Share Information
We do not sell your personal information. We may share personal information only as described in this Privacy Policy.
- Service providers: We may share information with vendors that help us provide hosting, database storage, payment processing, email delivery, authentication, analytics, security, customer support, AI processing, or other service functions.
- Payment providers: Payment information is processed by third-party payment providers. We do not store complete payment card numbers on our own servers.
- AI and processing providers: Where used, we may send the information necessary to generate or improve a report, subject to appropriate service and security arrangements.
- Legal and safety reasons: We may disclose information if required by law, legal process, fraud prevention, security protection, or to protect the rights, safety, and property of us, our users, or others.
- Business transfers: If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, and improve our website. These technologies may help with login sessions, language preferences, security, analytics, and user experience.
Depending on which features are enabled, the types of cookies we use may include:
- Necessary cookies: used for authentication, session management, security, and basic website functionality.
- Preference cookies: used for language, theme, and similar user preferences.
- Analytics cookies: used to understand how users interact with the website and improve the service.
- Performance cookies: used to monitor and improve website performance and reliability.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect login, report access, or other service features.
7. Data Storage and Security
We use reasonable technical and organizational safeguards to protect personal information. These may include encryption in transit, access controls, secure hosting, authentication safeguards, monitoring, and operational security practices.
No method of transmission or storage is completely secure. Although we work to protect your information, we cannot guarantee absolute security.
Please protect access to your email account and report access links. If you believe your account, email, or report link has been accessed without authorization, please contact us.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the services, maintain report access, process orders, provide support, prevent fraud or abuse, comply with legal obligations, resolve disputes, and enforce our terms.
Report-related information may be retained so that you can access your purchased report later, unless you request deletion and deletion is legally and technically possible.
Payment, tax, accounting, fraud-prevention, and legal records may be retained for longer where required or permitted by law.
If information is no longer needed, we will delete, anonymize, or otherwise limit it according to our operational and legal requirements.
9. International Data Transfers
We may process and store information in countries other than your country of residence. Our service providers may operate in multiple regions.
Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
10. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of certain personal information
- Object to or restrict certain processing
- Request a copy of information you provided to us
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Lodge a complaint with a data protection authority where applicable
To make a privacy request, contact us at support@patternfold.com. We may need to verify your identity before responding.
11. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses of personal information.
We do not sell your personal information for money. If we ever engage in activities that are considered a “sale” or “sharing” of personal information under applicable California law, we will provide the required notices and opt-out mechanisms.
We do not knowingly sell or share personal information of users under 16 years of age.
12. Children's Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If you are under the age required by the laws of your country or region to use online services without parental consent, please do not use our services unless your parent or guardian has provided the required consent.
If you believe that a child has provided us with personal information without the required consent, please contact us, and we will take appropriate steps.
13. Marketing Communications
If you choose to receive marketing emails or product updates, we may send you relevant information about PatternFold.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing emails, we may still send you transactional or service-related messages, such as verification codes, purchase confirmations, report access links, refund updates, or security notices.
14. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
Third-party providers may process your information according to their own privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
If we make material changes, we may provide additional notice where required by law or where appropriate.
16. Contact
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact: